Conditions for cleaning clothes

Dear customers, we kindly ask you to carefully read the conditions for cleaning. Daja Dry Cleaners faces ever greater challenges in its field every year. Work becomes more complicated thanks to ever newer textiles and combinations. This represents several problems in care for clothing and textiles. In order to keep pace, we face constant resolution of challenges to preserve the perfection of clothing. Everything is important, be this a small family historical piece, or expensive luxury gown. The dry cleaners tries to save every item for its customers.

Claims regulations for the dry cleaners and launderette

Article 1 – General provisions

1. Relations between the client and the contractor shall be governed by the Civil Code number 40/1964 Coll. as amended
2. Cleaning or washing is regarded as treatment of items, which is performed by the contractor on the basis of order by the client (receipt from the cash register)
3. Obvious defects are such defects, which can be ascertained by regular (usual) observation (e.g. holes, ripped seams, excessive wear in parts etc.). If nothing is stipulated on the acceptance document (order confirmation), it shall be understood that there was no obvious defect to the accepted item.
4. Hidden defects are such defects, which cannot be ascertained by regular observation (e.g. lower colour-fastness or higher shrinkability than stipulated in the technical standards or than is usual, unsuitable level of robustness of buttons or decorative elements in the cleaning or washing medium, which is prescribed by the manufacturer in the form of care symbols, sewn into the product and similar).
5. We kindly ask the client to carefully read all information and warnings relating to performance of services, which are displayed in the contractor’s business premises, before handing over a job order for the requested service. The contractor recommends removal of non-textile (decorative) parts of the job order.

Article 2 – Liability for defects to treatment

1. The contractor shall be liable for defects, which the treatment performed exhibits on acceptance of the item by the client, as well as for defects, which exhibit themselves after acceptance within the warranty period.
2. The contractor shall also be liable for defects, the cause of which is the defective nature of an item, which is to be treated, or unsuitability of instructions of the client, if he did not warn the client of the defective nature of the item or unsuitability of the instructions. Defective nature of an item means obvious defects.
3. If the client insists on his requirements despite warning by the contractor with regards to defects to the item or the unsuitability of the client’s instructions for treatment and the contractor does not exercise his right to not conclude or withdraw from the contract, the contractor shall perform treatment on the basis of conditions agreed in writing. In this case, the contractor shall not be held liable for defects or for damage which occur as a result of the defective item or unsuitable instructions.

Article 3 – Acceptance of an item for treatment

1. If treatment is not performed while the client waits, the contractor is obliged to issue the client with written confirmation of acceptance of the order (receipt from the cash register). Confirmation (the receipt from the cash register) must contain identification of the item, type and scope of treatment performed, the price and period for its implementation.
2. The conditions for treatment, agreed pursuant to art. 2 para. 3 are agreed in writing and always relate only to the order or item as stipulated in these conditions

Article 4 – Making claims for defects

1. The client shall make his claim resulting from liability for defects in the form of a written claim. Only the client is entitled to make a claim.
2. The claim is made by raising of an objection to the defect (description of how the defect exhibits itself) and making of a claim (demand), resulting from liability for this defect.
3. The contractor is obliged to issue the client with written confirmation of the date when he exercised his right, as well as about performance of the repair and how long this will take, or about another method of handling the claim within the agreed deadline. The claim including defects shall be handled without unnecessary delay, no later than within one month of the date the claim was made, unless the parties agree otherwise.
4. The warranty period is 3 months. Claims for obvious defects must be made when accepting clothing on the business premises. Rights from liability for defects shall expire if not made within the warranty period. Claims for the quality of services performed (obvious defects) must be made by the client without unnecessary delay. No later however than within the warranty period.
5. We ask that the job order which the claim is made for has its original labelling if possible and it should not be modified in any way on the date of the claim.

Article 5 – Entitlements from liability for damage

1. If this concerns a removable defect, the client is entitled to removal of the defect free of charge within the agreed deadline.
2. If the defect cannot be removed or if the contractor fails to remove this within the agreed deadline, of if the defect exhibits itself again, the client is entitled to cancellation of the contract or a reasonable discount on the price for modification and possible compensation for damage pursuant to art. 7.
3. Exercising entitlement from liability for damage does not rule out entitlement to compensation for damage, which was created from the defect (see art. 7).

Article 6 – Acceptance of the treated item

1. The client is obliged, in his own interest, to examine the item immediately after acceptance and without unnecessary delay, to inform the contractor of any possible defects he may ascertain.
2. The client is obliged to collect the treated item no later than one month of expiry of the date when treatment was to have been performed. If he fails to do so, he shall be obliged to pay a storage fee.
3. If the client fails to collect the ordered item within six months of the date when he was obliged to collect it, the contractor shall be entitled to sell the item.
4. If the client loses written confirmation of acceptance of the order, the contractor shall not be obliged to search for details about confirmation in his records. If he does so, the client shall pay for this activity. A personal ID card is required for issue of the job order.

Article 7 – Liability for damage

1. The contractor shall be liable for damage caused by loss, damage or destruction of an item which he accepted from the client for performance of treatment, unless damage would also have occurred otherwise, i.e. if damage would also have occurred if the contractor had not accepted the item. The contractor shall also be liable for damage which was created from a defect to the treated item
2. Compensation for damage shall be provided by the contractor in cash on the basis of evaluation by an expert witness from the insurance company. On the basis of request by the client, and if this is possible or expedient, damage shall be settled by returning the item to its previous condition.
3. When determining the level of damage, the starting point taken shall be the value of the item at the time of damage (general value), i.e. with a view to wear and tear to it, its age and defects to it. The level of compensation for damage shall be determined by an expert witness from the insurance company.
4. The contractor reserves the right to replace a damaged item with the same item, or with other goods with the same parameters (design, material, company).

Article 8 – Closing provisions

1. These claims regulations apply for the business premises and contractual collection points of Daja Dry Cleaners.
2. The claims regulations become effective on 1 January 2011